Job no: 492636
Work type: Permanent Full Time
As a JIRA Administrator, you need to support the PropertyGuru’s ongoing JIRA and Confluence needs, from user management, to issue triage, to workflow design and implementation. He or she fields incoming requests by users and provides timely support and guidance on all JIRA/Confluence issues.
Being a Jira Admin, you:
- Should install and setup Jira/Confluence/Service Desk Software in any licensed server/cloud instance.
- Support Jira/Confluence administration including creation of complex projects, dashboards and reports.
- Install, manage and administer Jira add-ons, plugins and extensions.
- Should be able to setup authentication and authorization systems (like LDAP, MFA).
- Customization of workflows, fields, screens, permissions, notifications and issue type schemes.
- Maintaining the complete Jira instance in an efficient way so that it can be able to integrate with other tools in Atlassian.
- Conduct training for employees and new hires on JIRA, Confluence, Service Desk regarding how to use the tools, new functionality, etc.
- Perform requirements gathering, business process workflows, and process improvement for JIRA/Confluence workflows and processes in place, identifying where functionality can/cannot meet user requests.
- Proficient in understanding and adapting XML.
- 2+ years JIRA & Confluence administration involving creation and management of projects including Jira Service Desk.
- Bachelor's Degree in Engineering, CS, MIS, or work equivalent.
- Excellent understanding of JIRA workflows, permission schemes, notification schemes, screens schemes, etc.
- Experience with JSU scripting / programming / automation /JSON strongly preferred.
- Basic understanding of Cloud Computing preferably in AWS.
- Experience in setting up processes & procedures which will improve operational efficiency and consistency.
- Excellent knowledge of SDLC and experience working with Agile teams.
- Ability to build collaborative relationships across the organization.
Advertised: Singapore Standard Time
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