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Senior Business Analyst Job Description

Be a Senior Business Analyst with Propertyguru! You will have the opportunity to impact the experience of more than 500 sales people across the region. You will be a critical member within the Chief Business Officer’s sales organization in constantly improving the Sales users’ experience in their opportunity management journey. You will be the subject-matter-expert in sales related systems and processes.

You will have opportunities to work on business process improvement projects which allows you to demonstrate your strong interpersonal and organizational skills.

What are your responsibilities as a Senior Business Analyst? 

Salesforce CRM Expert

The sales team will lean on you to be more efficient when using Salesforce CRM. You will be one of the regional CRM business process owners, who can/will recommend changes in view of productivity gains. You will be a key member in any Salesforce improvement projects covering both the B2B and B2C businesses.

Process Capability

You will assist in reviewing regional sales processes and identify bottlenecks and suggest process improvements to increase efficiencies in the sales Lead2Order process. You will need to be able to clearly document/plot End2End business process flows.

Operational Support

You will have to render operational support to the sales teams, in terms of data gathering, data upload/entry support and basic data analysis to assist in issue resolution.

Key skills and qualifications of the Senior Business Analyst role:

• You must be educated to diploma/degree level and may also be required to hold any qualifications relating to Sales or Marketing.
• You must have at least 3-5 years of relevant sales enablement or operations experience, working with any sales CRM solutions, preferably Salesforce CRM.
• You must have a strong command of the English language. This role requires you to hold regular communications with middle to upper management regional stakeholders. 
• Due to the huge involvement in Salesforce CRM system and processes, you need to be very process-oriented and tech savvy. Highly preferred to have Salesforce CRM and basic business process improvement experience.
• Added advantage if you have experience in preparing & running User-Acceptance-Test (UAT) workshops and also in documenting Business Requirement Documents (BRD).
• You will need to be able to command instructions to the sales team on action items around sales process and capability.
• You must be proficient in Microsoft Office (strong in MS Excel) and any other software related to the Sales or online media/e-commerce industries. Have a keen eye for detail.
• Ability to clearly articulate and document processes in detail.