Customer Care Consultant
Apply now Job no: 493154
Work type: Permanent Full Time
PropertyGuru Group is Asia’s leading online property company and the preferred destination for over 25 million property seekers to find their dream home, every month. PropertyGuru and its group companies empower the property seekers with the widest option of more than 2 million homes, in-depth insights and solutions that enable them to make confident property decision across Singapore, Malaysia, Thailand, Indonesia and Vietnam.
PropertyGuru.com.sg was launched in 2007 and revolutionised the Singapore property market by taking it online and made property search transparent for the property seeker. Over the decade, the group has grown from a regional property media powerhouse to a high-growth technology company with a robust portfolio of No.1 property portals, award-winning mobile apps; best-in-class developer sales enablement platform, ePropertyTrack and a host of industry-leading property offerings such as awards, events and publications – across eleven countries in Asia.
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Handle inbound and outbound customers’ inquiries both telephonically and by email/tickets and provide resolution via working closely with the relevant stakeholders (Sales/Product/Technical)
Occasional office on-site training and guidance for new agents
Provide other administrative support to the team
Possess at least 2 years of relevant working experience, preferably in a Contact Centre environment
Fluent in both English and Mandarin (to liaise with Mandarin-speaking clients)
Candidate should be meticulous, independent, and have strong interpersonal and communication skills
Advertised: SE Asia Standard Time 29 Oct 2019
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